Beyond fieldwork, public water utilities can spend more than 160 hours each month on administrative tasks tied to cross-connection control including customer support, postal notifications, data entry, device approvals, and compliance tracking. These often overlooked efforts can cost more than $5,700 in labor monthly, the equivalent of a full-time, salaried position.

These hidden administrative demands drain resources from essential utility operations, delay fieldwork, and increase the risk of non-compliance.