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Roadblocks to Water Meter Replacements; Owner Side Shut Off Valves


  • A smooth water meter replacement appointment is dependent upon a cooperative and prepared water customer
  • Public awareness campaigns will help make sure your technicians are able to complete each water meter replacement appointment with ease
  • Focusing on specific potential issues like shutoff valve functionality in public awareness materials will help avert any day of onsite issues.

Effective public awareness is essential for the success of any community-based initiative, and water meter replacement programs are no exception. The success of these programs hinges not only on the technical execution of replacing outdated meters but also on the participation and cooperation of the local residents. Here’s how local public awareness can greatly enhance the effectiveness of water meter replacements.

The Role of Building Owners: Ensuring Shutoff Valve Functionality

For smooth water meter replacements, building owners play a crucial role in ensuring the functionality of the shutoff valve located on the downstream side of the meter (building owner side). It is the responsibility of the building owners to verify that their shutoff valve is in proper working condition before the scheduled replacement. A functioning shutoff valve ensures that the water can be turned off without issues, preventing potential water damage or complications during the meter replacement.

Here are five essential steps building owners should take prior to the water meter replacement appointment:

  1. Locate the Shutoff Valve: Ensure that you know the exact location of the shutoff valve. It is typically situated close to where the water supply enters the building. Familiarize yourself with its position to facilitate quick access when needed.
  2. Test the Shutoff Valve: Turn the shutoff valve to ensure it is operational. If the valve is difficult to turn, stiff, or completely non-functional, it may need to be repaired or replaced before the appointment. This is critical to avoid delays or complications during the meter replacement.
  3. Inspect for Leaks: Check around the shutoff valve for any signs of leaks or corrosion. Leaks can indicate a worn-out valve or piping, which should be addressed by a professional plumber to prevent water damage before the meter replacement.
  4. Clear the Area: Ensure that the area around the water meter and shutoff valve is clear and accessible. Remove any obstructions, such as storage items or debris, to provide the technician with ample space to work safely and efficiently.
  5. Schedule Necessary Repairs: If any issues are found during your inspection—such as a non-functional valve, leaks, or corrosion—schedule repairs with a qualified plumber. Ensuring that the shutoff valve is in good working order before the replacement appointment will facilitate a smooth process.

By taking these preparatory steps, building owners can significantly contribute to the efficiency and success of the water meter replacement program. Proactive measures help avoid potential issues, ensuring that the replacement process is quick and safe.

Meter replacement with people at door and sampleville

The Importance of Public Awareness

  1. Ensuring Compliance and Participation: Public awareness campaigns are crucial for informing residents about the necessity and benefits of the water meter replacement program. By educating the community, water utilities can ensure higher compliance rates, making it easier to coordinate meter replacements.
  2. Building Trust and Transparency: Thoroughly inform local citizens about the process, benefits, and any temporary inconveniences related to the water meter replacement project. When residents understand the program’s purpose and the steps involved, they are more likely to participate willingly and support the initiative. Pro Tip: Tell Building Owner who your meter technicians are in advance
  3. Improving Efficiency: Well-informed residents are better prepared for the replacement process, which can reduce the time and effort required for each installation. This preparation includes understanding how to schedule appointments, providing access to existing meters, and being aware of any necessary preparations, such as checking shutoff valves.

Tools and Strategies for Effective Public Awareness

HydroCorp’s Public Awareness Toolkit provides a comprehensive set of resources to assist water utilities in spreading awareness about their meter replacement programs. Here are some of the key components and strategies:

  1. Customized Communication
    • Program Announcement Letters: Tailored letters to announce the program’s start, including details about the replacement process, benefits, and contact information for further inquiries.
    • Door Knockers: Informative door hangers to ensure that all residents, including those who may not frequently check their mail or online communications, are aware of the program.
  2. Digital and Social Media Outreach
    • Pre-written Social Media Posts: Engaging posts designed to inform and remind residents about the program, its benefits, and steps to participate. These posts can be shared across platforms like Facebook and Twitter to reach a broad audience.
    • Technical Images and Infographics: Visual aids to make the information more accessible and engaging. These can be used on utility websites and social media to highlight key points about the program.
  3. Educational Videos
    • Short, informative videos explaining the water meter replacement process and addressing frequently asked questions. Videos are an effective way to convey information quickly and clearly, especially for visual learners.
  4. Dedicated Public Awareness/FAQ Web Pages
    • A centralized online resource where residents can find detailed information about the program, schedule appointments, and get answers to common questions.

Engaging the Community

Active engagement with the community is essential for the success of a water meter replacement program. This involves:

  1. Regular Updates: Keep the community informed with regular updates about the program’s progress, upcoming schedules, and any changes. This can be done through newsletters, social media updates, and community meetings.
  2. Responsive Support: Ensure that residents have access to support and can easily reach out with questions or concerns. Providing contact information for program coordinators and setting up dedicated hotlines can facilitate this.
  3. Collaborative Efforts: Partner with local organizations and community leaders to help spread the word. Their endorsement and involvement can significantly enhance the credibility and reach of the public awareness campaign.


Local public awareness is a critical factor in the success of water meter replacement programs. By utilizing a comprehensive toolkit and adopting a multi-faceted communication strategy, water utilities can effectively inform and engage residents, ensuring a smooth and efficient transition to new, more accurate water meters. This collaborative effort not only enhances the program’s success but also fosters a sense of community and shared responsibility for local water resources.

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(844) 493-7646

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