Please read these 5 important messages before scheduling.
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COVID-19
For the safety of our staff and the public, please contact Customer Service if you or anyone you come into contact with has become ill or if you have been exposed to COVID-19 prior to your appointment date. We will assist you in safely rescheduling at that time.
To reschedule call: 1-800-315-4305, Monday through Friday, from 7:00 AM to 5:00 PM.
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Important Facts
✓ Replacement is Free
✓ There Will Be A Brief Interruption in Water Service During Appointment
✓ Expect improved customer service and better accuracy of your water bill
✓ In some communities, a visual backflow prevention safety survey may be conducted during meter replacement.
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Check Your Valve(s)
It’s possible during meter replacement, for an older or damaged water shutoff valve to break. This is most common when the homeowner hasn’t maintained the shutoff valves in the home. A good rule of thumb to keep in mind is that if your valves at the water meter should be replaced every 20-25 years, as part of proper home maintenance. The water has been flowing through those valves for over twenty years eroding away at the valve and its internal working parts. We are finding an ever-growing number of valves failing, even though they may look in good shape on the outside. Prior to scheduling the installation of your new water meter, it is highly recommended the property owner makes sure the shutoff valves are working properly. If the valve is not functioning properly, repairs should be made prior to the installation appointment. If the valve breaks during meter replacement, repairs are the homeowner’s responsibility, not the contractor’s nor the city’s.
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Please allow three to four weeks for your new meter to be registered before attempting to open an account with Eye on Water.
As an Eden Prairie water customer, Eye on Water is your connection with your new water meter to observe water use and manage many features that will help you gain more control of your household water consumption, saving water and saving money.
Check Your Valve(s): This is an appropriate time to update old shutoffs.
It’s possible during meter replacement, for an older or damaged water shutoff valve to break. This is most common when the homeowner hasn’t maintained the shutoff valves in the home. A good rule of thumb to keep in mind is that if your valves at the water meter should be replaced every 20-25 years, as part of proper home maintenance. The water has been flowing through those valves for over twenty years eroding away at the valve and its internal working parts. We are finding an ever-growing number of valves failing, even though they may look in good shape on the outside. Prior to scheduling the installation of your new water meter, it is highly recommended the property owner makes sure the shutoff valves are working properly. If the valve is not functioning properly, repairs should be made prior to the installation appointment. If the valve breaks during meter replacement, repairs are the homeowner’s responsibility, not the contractor’s nor the city’s.
Gate valves (left) are more likely to break during shutoff: Consider updating. Lever-handled ball-valves (right) are less likely to break after prolonged disuse.
